Store Manager | Toys R US | Kuwait at Al Futtaim Private Company LLC

Description

Job Requisition ID: 43982

ROLE PURPOSE:
Achieve the most profitable operation; establish a high level of customer care and service, effective management of budgeted resources so as to secure the agreed commercial and financial objectives.
KEY ROLE SPECIFIC ACCOUNTABILITIES:
Description of the Accountability

• To achieve section budget set every month and on YTD by FM
• Ensure that inventory / stock take losses does not exceed 0.4% for all stores individually in 2014: will be reviewed at full year.
• Through effective communication, stock management systems and processes, ensure that your section has 100% on self-availability
• Weekly Cat Margin report should be action base on stock availability.
• To ensure a structured method of communication is fostered between you and your Duty Managers, ensuring that business reviews, general business updates from all departments, and reprimands are documented and sent to them every month in a format created by you making a cc to ARM. (All documents will be submitted by 5th of every month to ARM)
•  Execute the weekly bulletin on time and follow up against the requirements.
• Ensure daily briefings take place to update the team on business performance, new products, SOP’s and HR initiatives.
• To set up a mechanism whereby within your store you speak with customers and gauge feedback which is then discussed with ARM during monthly Reviews.
• Mystery shopping index of all showrooms within TRU should not be less than 90% consistently.
• CSI rating should be at 85% & Customer Promise rating should be at 45.
• Ensure Demo happening at Entrance true operation hrs
• Ensure that the SOP’s are being followed 100%
• To ensure that Sales Supervisors are commercially aware and able to discuss Sales Performance vs. Budget, Growth, ATV, Footfalls, Conversion Rate, EGP per square foot, EGP per person, Net Profit, Cost Control vs. SG&A, Damages, Markdowns & Availability.
• (Review to take place on store visits and Managers meetings by GM)
• To ensure that all sales supervisors are conducting daily floor walks personally and that they follow up on points raised, and complete these before day close. ARM will randomly check this on store visits to ensure all points are being complied/ adhered to.
• To ensure Sales Supervisors are conducting mock audits as per the Al Futtaim audit criteria before Al Futtaim Audit team arrive at your stores. The completed mock audit will be forwarded to you with action plan, which you will submit to ARM. Nothing except green (PASS) will be expected.
• To ensure that you actively take part in assisting the roll out of Retail PRO V9 in all of your stores along with Process & Compliance manager. This will be deemed successful if you meet time frames and have zero issues with the implementation which includes the training of staff.

These details were taken and shared from Al Futtaim website containing the link to the Vacancy-

Also please note that if a particular vacancy is not listed it might be either expired/closed/not accepting applications.

For detailed information regarding the vacancy and to apply please visit  Al Futtaim,look for Kuwait Location and apply against the vacancy upon suitability(link below)
Application Link

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